What Our Clients Say
Sourcing and Procurement
"The Claro Group worked with Hewitt to help us achieve significant savings. Leveraging
their commodity experience, market and benchmark information, the Claro team worked
jointly with our sourcing professionals and internal stakeholders to identify targets,
quantify opportunities and successfully negotiate savings with suppliers. Claro's
flexible approach provided great value and helped Hewitt realize its procurement
savings objectives for the year."
Mark Power – Director of Strategic Sourcing, Hewitt
"The Claro Group team has strong process & technology knowledge and skills and were
able to leverage their private & public sector experience to help the State of Illinois
improve its spend visibility. They played a significant role in defining the State's
Enterprise Spend Management Program and brought leading practices to the program."
- Shelly Martin, Chief Knowledge Officer, State of Illinois, Central Management Services.
"The Claro Group team was able to quickly identify the potential savings opportunities
and worked with my team to capture the savings. They helped me further develop my
team through providing a structured education program and used the target categories
we worked to provide real world experience. We were able to exceed the initial savings
estimates and put reporting in place to measure the impact. The Claro team was accountable
for realizing the estimated savings and they made it happen."
- Bruce Kilkowski, Former Director of Global Sourcing, Underwriters Laboratories,
Inc.
Revenue Cycle Management
“I have had the pleasure of working with many of the professionals from The Claro
Group on a variety of engagements. The topics ranged from revenue cycle improvement
to supply cost management. Our revenue cycle engagement resulted in a significant
financial impact through improved physician documentation in the medical record.
The original scope of the engagement was expanded within the organization, and subsequently,
to other hospitals within the health system as the financial opportunity was recognized
by the executive team. The Claro Group brought excellent project management, data
analysis and reporting expertise to the engagement which coordinated well with the
clinical and coding expertise of the alliance partner.
Additional engagements with the professionals of The Claro Group have included a
supply cost reduction opportunity analysis and significant efforts with our GPO
to improve contracting through negotiation and aggressive use of a reverse auction
process.”
- Nancy Huber, Former Administrative Director, Operations, World Renowned Teaching
Hospital
First Party Claims
"The expertise and professionalism provided by The Claro Group, was instrumental
in helping MGM MIRAGE prepare and resolve one of the largest Hurricane Katrina insurance
claims on the Gulf Coast involving our Beau Rivage property. They worked tirelessly
on a series of complicated issues, and their strategic advice was insightful and
consistently on point."
- Paula Gentile, Senior Vice President - General Counsel, Risk Management, MGM MIRAGE
"With The Claro Group, I received comprehensive claim development and settlement
support. Typically, I receive counsel piecemeal, some from lawyers, some from adjusters
and/or accountants and some from brokers. For high stakes claims, I need comprehensive,
senior-level advice."
- David Hastings, Director of Insurance, Shell Canada Limited
"Congratulations on Claro's first year! I can clearly state that Claro personnel
are the most professional and knowledgeable of consultants that I have dealt with
in my 26 years in the energy sector business. Your firm not only makes the issues
clearer, but also "stands out" amongst your peers! Kudos!"
- Fortune 150 Energy Company Risk Manager
"The Claro Group has provided valuable services to us on a number of projects. Those
include forensic accounting for large, complicated business interruption claims
and technical support for insurance coverage claims. The Claro Group is a valued
business partner and a key member of our team. Thanks for all of the good work,
most recently on the Katrina property insurance settlement."
- Fortune 500 Vice President, Risk Management
Third Party Claims
"We use The Claro Group for assistance with many of our 1st party and 3rd party
claims activities. They have become an integral part of our claim team and provide
valuable support throughout the entire claims process. Claro has not only demonstrated
the ability to develop strategies and utilize negotiation skills which optimize
recoveries, but also focus on the detailed claim buildup required by insurance companies.
Claro has proven to be highly effective communicators that deliver clear input on
complex claims."
- Don E. Spurlock, Director, Risk Management, Monsanto
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